Gerson, Sharon J. <br/><br/>
Technical communication :  process and product / 
Sharon J. Gerson, Steven M. Gerson 
 - 7th ed. 
 - Boston, MA :  Prentice Hall,  c2012 
 - xxix, 663 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 651-657) and index 
<br/><br/><label>ISBN: </label>9780131377349 (pbk.) 0131377345 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Technical English<br/>English language--Rhetoric<br/>Technical writing