TY  - BOOK
AU  - Meyer,Marshall W.
TI  - Rethinking performance measurement: beyond the balanced scorecard 
SN  - 9780521103268 (pbk.)
PY  - 2009///
CY  - Cambridge, UK, New York
PB  - Cambridge University Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Total quality management
N1  - Includes bibliographical references (p. 187-197) and index
UR  - http://www.loc.gov/catdir/samples/cam033/2002031068.html
UR  - http://www.loc.gov/catdir/toc/cam031/2002031068.html
ER  -