Brinkman, Rick. <br/><br/>
Dealing with people you can’t stand :  how to bring out the best in people at their worst / 
Rick Brinkman and Rick Kirschner 
 - Rev. and expanded 3rd ed. 
 - New York :  McGraw-Hill,  c2012 
 - xvii, 283 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9781259011535 1259011534 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication<br/>Psychology, Industrial