@book{52577,
	author = {Harbour, Jerry L.},
	title = {The performance paradox :},
	publisher = {CRC Press,},
	year = {c2009},
	address = {New York, NY :},
	note = {"A Productivity Press book."},
	url = {http://www.loc.gov/catdir/toc/ecip0813/2008012034.html}
}