Harbour, Jerry L. <br/><br/>
The performance paradox :  understanding the real drivers that critically affect outcomes / 
Jerry L. Harbour 
 - New York, NY :  CRC Press,  c2009 
 - xv, 175 p. :  ill. ;  24 cm. 
<br/><br/> "A Productivity Press book." 
<br/><br/>Includes bibliographical references (p. 163-165) and index 
<br/><br/>Seeking what is true -- Performance as subject and why X matters -- S-curves and performance limits -- How innovation (sometimes) begets improvement -- Modeling performance -- Measuring performance -- Improving performance -- Performance: a summary 
<br/><br/><label>ISBN: </label>9781563273902 156327390X (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance--Measurement<br/>Performance standards<br/>Creative ability in business<br/>Organizational effectiveness