Booher, Dianna Daniels <br/><br/>
Communicate with confidence :  how to say it right the first time and every time / 
by Dianna Booher 
 - Rev. and expanded ed. 
 - New York :  McGraw-Hill,  c2012 
 - xvii, 475 p. ;  23 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9780071770132 0071770135 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Oral communication<br/>Interpersonal communication