@book{52790,
	author = {Edvardsson, Bo and Enquist, Bo},
	title = {Values-based service for sustainable business :},
	publisher = {Routledge,},
	year = {c2009},
	address = {New York :},
	url = {http://www.loc.gov/catdir/toc/ecip0818/2008021245.html}
}