Edvardsson, Bo <br/><br/>
Values-based service for sustainable business :  lessons from IKEA / 
Bo Edvardsson and Bo Enquist 
 - New York :  Routledge,  c2009 
 - x, 131 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business 
<br/><br/><label>ISBN: </label>9780415458535 (hbk.) 0415458536 (hbk.) 9780203887707 (e-book) 0203887700 (e-book) 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Ikea (Firm)
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries<br/>Customer services--Management<br/>Sustainable development