01491nam a2200325 a 4500 vtls000039367 KUKTEM 20251117150150.0 090702t2009 nyua f b 001 0 eng d 9780415458535 (hbk.) 0415458536 (hbk.) 9780203887707 (e-book) 0203887700 (e-book) 201107132330 VLOAD 201006251157 fauzi 200908141642 VLOAD 200908141618 VLOAD 200907021650 saini UMP HD9980.5 .E28 2009 Edvardsson, Bo Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist New York : Routledge, c2009 x, 131 p. : ill. ; 23 cm. Includes bibliographical references and index Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business Ikea (Firm) Service industries Customer services Management Sustainable development Enquist, Bo Table of contents only http://www.loc.gov/catdir/toc/ecip0818/2008021245.html 0 0 0 0 10000 10000 2019-09-04 361.40 0 HD9980.5 .E28 2009 0000047515 2019-09-04 00:00:00 1 361.40 2019-09-04 OPEN VIRTUA40 52790 52796 VTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2600*3000*5040*5050*6100*6500*6501*6502*7000*8560*9991