TY  - BOOK
AU  - Edvardsson,Bo
AU  - Enquist,Bo
TI  - Values-based service for sustainable business: lessons from IKEA 
SN  - 9780415458535 (hbk.)
PY  - 2009///
CY  - New York
PB  - Routledge
KW  - Ikea (Firm)
KW  - Service industries
KW  - Customer services
KW  - Management
KW  - Sustainable development
N1  - Includes bibliographical references and index; Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business
UR  - http://www.loc.gov/catdir/toc/ecip0818/2008021245.html
ER  -