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  <titleInfo>
    <title>People skills</title>
  </titleInfo>
  <name type="personal">
    <namePart>Thompson, Neil.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">enk</placeTerm>
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    <place>
      <placeTerm type="text">Basingstoke [England]</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>Palgrave Macmillan</publisher>
    <dateIssued>2009</dateIssued>
    <edition>3rd ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xviii, 315 p. : ill. ; 24 cm.</extent>
  </physicalDescription>
  <tableOfContents>Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice</tableOfContents>
  <targetAudience authority="marctarget">specialized</targetAudience>
  <note type="statement of responsibility">Neil Thompson</note>
  <note>Includes bibliographical references and index</note>
  <subject authority="lcsh">
    <topic>Interpersonal relations</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Interpersonal communication</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Self-management (Psychology)</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Problem solving</topic>
  </subject>
  <identifier type="isbn">0230221122</identifier>
  <identifier type="isbn">9780230221123</identifier>
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    <recordCreationDate encoding="marc">090915</recordCreationDate>
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