TY  - BOOK
AU  - Thompson,Neil
TI  - People skills
SN  - 0230221122
PY  - 2009///
CY  - Basingstoke [England], New York
PB  - Palgrave Macmillan
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Self-management (Psychology)
KW  - Problem solving
N1  - Includes bibliographical references and index; Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice
ER  -