Jeston, John <br/><br/>
Management by process :  a roadmap to sustainable business process management / 
by John Jeston and Johan Nelis 
 - Amsterdam ;  Boston :  Elsevier/Butterworth-Heinemann,  c2008 
 - xviii, 303 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [295]-296) and index 
<br/><br/><label>ISBN: </label>9780750687614 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational change<br/>Business planning