TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Management by process: a roadmap to sustainable business process management 
SN  - 9780750687614
PY  - 2008///
CY  - Amsterdam, Boston
PB  - Elsevier/Butterworth-Heinemann
KW  - Reengineering (Management)
KW  - Organizational change
KW  - Business planning
N1  - Includes bibliographical references (p. [295]-296) and index
ER  -