TY - BOOK AU - Barger,Christopher TI - The social media strategist: build a successful program from the inside out SN - 9780071768252 (hardback : acid-free paper) PY - 2012/// CY - New York PB - McGraw-Hill KW - Social media KW - Economic aspects KW - Online social networks KW - Public relations KW - Customer service N1 - Includes bibliographical references (p. 263-268) and index ER -