Muhammad Ismail Jaafar <br/><br/>
A study on public transport quality of service from user of view (casestudy: Kota Kinabalu) / 
Muhammad Ismail Jaafar 
 - Kuantan, Pahang :  UMP,  2014 
 - xii, 44 p. :  ill. (some col.) ;  30 cm. 
<br/><br/> Faculty of Civil Engineering and Earth Resources 
<br/><br/>Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014 
<br/><br/>Bibliography : p. 37-38 
<br/><br/><label>ISBN: </label>THE0001577(Local) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Quality control<br/>Consumer satisfaction