Sower, Victor E. <br/><br/>
Essentials of quality :  with cases and experiential exercises / 
Victor E. Sower 
 - Hoboken, NJ :  John Wiley & Sons,  c2011 
 - xix, 392 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780470509593 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality control