Snyder, Mike <br/><br/>
Programming microsoft dynamics CRM 4.0 / 
Mike Snyder 
 - Redmont, Wash. :  Microsoft Press,  c2009 
 - xxv, 596 p. :  ill. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0735625948 9780735625945 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Microsoft CRM
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management--Computer programs<br/>Management information systems<br/>Relationship marketing