Van der Wagen, Lynn <br/><br/>
Hospitality management :  strategy and operations / 
Lynn Van Der Wagen, Anne Goonetilleke 
 - 2nd ed. 
 - Frenchs Forest, N.S.W. :  Pearson Education Australia,  2008 
 - xiii, 568 p. :  ill. ;  25 cm. 
<br/><br/> Previous ed.: 2003 
<br/><br/> Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance 
<br/><br/><label>ISBN: </label>9780733987021 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management--Australia<br/>Tourism--Management--Australia<br/>Service industries--Management--Australia