TY  - BOOK
AU  - Van der Wagen,Lynn
AU  - Goonetilleke,Anne
TI  - Hospitality management: strategy and operations 
SN  - 9780733987021 (pbk.)
PY  - 2008///
CY  - Frenchs Forest, N.S.W.
PB  - Pearson Education Australia
KW  - Hospitality industry
KW  - Australia
KW  - Management
KW  - Tourism
KW  - Service industries
N1  - Previous ed.: 2003
N2  - Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance
ER  -