Blazey, Mark L. <br/><br/>
Insights to performance excellence 2008 :  an inside look at the 2008 Baldrige Award criteria / 
Mark L. Blazey 
 - Milwaukee, Wis. :  ASQ Quality Press,  2008 
 - xvii, 344 p. :  ill. ;  28 cm. +  1 CD-ROM 
<br/><br/><label>ISBN: </label>9780873897280 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award<br/>Performance awards--Standards--United States<br/>Quality assurance--Awards--United States<br/>Quality control--Awards--United States