@book{54344,
	author = {Brown, Mark Graham.},
	title = {Baldrige award winning quality :},
	publisher = {CRC Press ,},
	year = {c2008},
	address = {Boca Raton  :},
	edition = {17th ed.},
	note = {Covers the 2008 award criteria},
	url = {http://www.loc.gov/catdir/enhancements/fy0917/2009285646-d.html}
}