Brown, Mark Graham. <br/><br/>
Baldrige award winning quality :  how to interpret the Baldrige criteria for performance excellence / 
Mark Graham Brown 
 - 17th ed. 
 - Boca Raton  :  CRC Press ,  c2008 
 - xix, 362 p. :  ill. ;  28 cm. 
<br/><br/> Covers the 2008 award criteria 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>1420080148 9781420080148 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award<br/>Total quality management--Awards--United States