TY  - BOOK
AU  - Brown,Mark Graham
TI  - Baldrige award winning quality: how to interpret the Baldrige criteria for performance excellence 
SN  - 1420080148
PY  - 2008///
CY  - Boca Raton
PB  - CRC Press
KW  - Malcolm Baldrige National Quality Award
KW  - Total quality management
KW  - Awards
KW  - United States
N1  - Covers the 2008 award criteria; Includes bibliographical references
UR  - http://www.loc.gov/catdir/enhancements/fy0917/2009285646-d.html
ER  -