TY - BOOK AU - Evans,Bruce E. AU - Dyar,Jeff T. TI - Management of EMS SN - 9780132324328 PY - 2010/// CY - Upper Saddle River, N.J. PB - Brady/Pearson KW - Emergency medical services KW - Management KW - Emergency Medical Services KW - organization & administration N1 - Includes bibliographical references and index; Government structure and EMS -- Strategic planning for EMS -- Manager to leader -- Injury prevention and EMS -- Customer service and marketing -- Risk management and safety -- EMS human resources management -- Management of EMS education -- Financial management -- Medical practice -- Fleet management -- Career development and staff focus -- EMS quality management -- Incident management -- Interagency relations and operations -- Data collection and EMS research -- Legal and labor relations -- EMS management of communications centers -- EMS special operations ER -