Locher, Drew <br/><br/>
Lean office and service simplified :  the definitive how-to guide / 
Drew Locher 
 - Boca Raton, FL :  CRC Press/Taylor & Francis Group,  c2011 
 - xx, 173 p. :  ill. ;  26 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781439820315 1439820317 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Office management<br/>Lean manufacturing