TY  - BOOK
AU  - Locher,Drew
TI  - Lean office and service simplified: the definitive how-to guide 
SN  - 9781439820315
PY  - 2011///
CY  - Boca Raton, FL
PB  - CRC Press/Taylor & Francis Group
KW  - Organizational effectiveness
KW  - Office management
KW  - Lean manufacturing
N1  - Includes index
ER  -