leading through learning in turbulent times Nelson, Priscilla creator Cohen, Ed Imhoff, Alfred text vau Alexandria, VA American Society for Training & Development Press c2010 2010 monographic eng

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xxiv, 173 p. : ill., b/w photos ; 24 cm. 1. Organizational Crisis Strikes: The Legacy of the Satyam Experience -- 2. The Role of Learning during a Crisis: Developing a "Lights On" Strategy -- 3. The Role of Leadership in Turbulent Times: Setting Guidelines for Key Concerns -- 4. Guiding the Evolution of Your Organization’s Culture -- 5. Coaching for Leaders -- 6. Using Social Networking Media -- 7. Caring for the Wounded -- 8. Salvaging Customer Relationships Through Real-Time Learning -- 9. Leading Through Learning: Creating a Postcrisis Plan -- Appendix A: The Legacy of Learning at Satyam -- Appendix B: Echoes of Innocence - More Voices from Satyam specialized Priscilla Nelson, Ed Cohen Includes bibliographic references and index Organizational learning India Case studies Computer service industry Corrupt practices India Case studies Leadership Case studies 9781562867348 1562867342 UMP 101206 20251117150255.0 vtls000048910