@book{55085,
	author = {Hybels, Saundra and Weaver, Richard L.},
	title = {Communicating effectively /},
	publisher = {McGraw-Hill,},
	year = {c2009},
	address = {Boston, Mass. :},
	edition = {9th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0829/2008012745-t.html}
}