Hybels, Saundra <br/><br/>
Communicating effectively / 
Saundra Hybels, Richard L. Weaver II 
 - 9th ed. 
 - Boston, Mass. :  McGraw-Hill,  c2009 
 - xx, 425 p. :  col. ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780073385099 (pbk. : alk. paper) 0073385093 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oral communication