@book{55127,
	author = {Gordon, Jack},
	title = {The Pfeiffer book of successful communication skill-building tools :},
	publisher = {Pfeiffer,},
	year = {c2004},
	address = {San Francisco, CA :},
	note = {Includes bibliographical references},
	url = {http://www.loc.gov/catdir/toc/fy0802/2007299179.html}
}