Wellington, Patricia <br/><br/>
Effective customer care / 
Pat Wellington 
 - London ;  Philadelphia :  Kogan Page,  c2010 
 - xiv, 130 p. :  ill. ;  22 cm. 
 - Creating success .
 - Creating success .
<br/><br/> At head of title: The Sunday Times 
<br/><br/><label>ISBN: </label>9780749459970 0749459972 9780749459987 (ebk) 0749459980 (ebk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Customer relations--Case studies<br/>Customer services--Case studies