TY  - BOOK
AU  - Wellington,Patricia
TI  - Effective customer care
T2  - Creating success
SN  - 9780749459970
PY  - 2010///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Customer relations
KW  - Customer services
KW  - Case studies
N1  - At head of title: The Sunday Times
ER  -