TY  - BOOK
AU  - Conlow,Rick
AU  - Watsabaugh,Doug
TI  - Telephone skills that satisfy customers: unleash the full potential of the telephone 
T2  - A crisp fifty-minute series book
SN  - 9781426018466
PY  - 2009///
CY  - [United States]
PB  - Axzo Press
KW  - Telephone in business
KW  - Telephone etiquette
ER  -