00704nam a2200217 a 4500001001400000003000700014005001700021008004100038020001800079020001500097040000800112100002200120245010800142260006200250300003300312490002100345504005000366650002200416700002700438830002100465vtls000047803KUKTEM20251117150310.0100817t2004    njua   f      001 0 eng d  a9780130485298  a0130485292  aUMP1 aGoetsch, David L.10aEffective customer service :bten steps for technical professions /cDavid L. Goetsch, Stanley B. Davis  aUpper Saddle River, N.J. :bPearson Prentice Hall,cc2004  axv, 288 p. :bill. ;c24 cm.1 aNetEffect series  aIncludes bibliographical references and index 0aCustomer services1 aDavis, Stanley,d1931- 0aNetEffect series