Evans, James R. <br/><br/>
Quality management, organization, and strategy / 
James R. Evans 
 - 6th ed. (Inter. ed.) 
 - Canada :  South-Western Cengage Learning,  c2011 
 - xvi, 455 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780538469371 (ISE) 0538469374 (ISE) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management