00715nam a2200205 a 4500001001400000003000700014005001700021008004100038020002400079020002100103040000800124100002000132245006900152250002500221260005300246300003400299504005000333650002900383700009700412vtls000053027KUKTEM20251117150315.0110518t2011    xxca   f b    001 0 eng d  a9780538469371 (ISE)  a0538469374 (ISE)  aUMP1 aEvans, James R.10aQuality management, organization, and strategy /cJames R. Evans  a6th ed. (Inter. ed.)  aCanada :bSouth-Western Cengage Learning,cc2011  axvi, 455 p. :bill. ;c24 cm.  aIncludes bibliographical references and index 0aTotal quality management1 aEvans, James R.tQuality and performance excellence : management, organization, and strategy