TY  - BOOK
AU  - Evans,James R.
AU  - Evans,James R.
TI  - Quality management, organization, and strategy
SN  - 9780538469371 (ISE)
PY  - 2011///
CY  - Canada
PB  - South-Western Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -