Lannon, John M. <br/><br/>
Technical communication / 
John M. Lannon, Laura J. Gurak 
 - 12th ed. 
 - Boston, MA :  Pearson,  c2011 
 - xxvi, 756 p. :  col. ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780205779642 0205779646 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technical writing<br/>Communication of technical information