Snook, Jack W. <br/><br/>
A leadership guide for volunteer fire departments / 
Jack W. Snook, Richard B. Gasaway, Tim L. Holman 
 - 4th ed. 
 - Sudbury, MA :  Jones and Bartlett Publishers,  c2011 
 - vii, 135 p. ;  26 cm. 
<br/><br/> At head of title: International Association of Fire Chiefs 
<br/><br/>Introduction to voluneer fire departments -- Recruiting volunteers -- Selecting volunteers -- Training volunteers -- Motivating and counseling volunteers -- Effective leadership -- Strategic planning -- Time management -- Compensation and benefits -- Effective communication -- Team building -- Conflict resolution -- Discipline -- Fire department image -- Developing future leaders 
<br/><br/><label>ISBN: </label>9780763742072 (hard cover) 0763742074 (hard cover) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Volunteer fire departments--Management--United States<br/>Volunteer fire departments--Personnel management--United States