TY - BOOK AU - Snook,Jack W. AU - Gasaway,Richard B. AU - Holman,Tim L. TI - A leadership guide for volunteer fire departments SN - 9780763742072 (hard cover) PY - 2011/// CY - Sudbury, MA PB - Jones and Bartlett Publishers KW - Volunteer fire departments KW - United States KW - Management KW - Personnel management N1 - At head of title: International Association of Fire Chiefs; Introduction to voluneer fire departments -- Recruiting volunteers -- Selecting volunteers -- Training volunteers -- Motivating and counseling volunteers -- Effective leadership -- Strategic planning -- Time management -- Compensation and benefits -- Effective communication -- Team building -- Conflict resolution -- Discipline -- Fire department image -- Developing future leaders ER -