Katz, Diane <br/><br/>
Win at work! :  the everybody wins approach to confliction resolution / 
Diane Katz 
 - Hoboken, N.J. :  Wiley,  c2010 
 - xvi, 237 p. ;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470599174 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Communication in organizations<br/>Interpersonal relations<br/>Interpersonal communication