TY  - BOOK
AU  - Katz,Diane
TI  - Win at work!: the everybody wins approach to confliction resolution 
SN  - 9780470599174 (cloth)
PY  - 2010///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Conflict management
KW  - Communication in organizations
KW  - Interpersonal relations
KW  - Interpersonal communication
N1  - Includes index
ER  -