Montgomery, Douglas C. <br/><br/>
Managing, controlling, and improving quality / 
Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund 
 - Hoboken, NJ :  John Wiley & Sons,  2011 
 - xii, 501 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 466-474) index 
<br/><br/><label>ISBN: </label>9780471697916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>School management and organization<br/>Educational change<br/>Educational leadership