TY - BOOK AU - Montgomery,Douglas C. AU - Jennings,Cheryl L. AU - Pfund,Michele E. TI - Managing, controlling, and improving quality SN - 9780471697916 PY - 2011/// CY - Hoboken, NJ PB - John Wiley & Sons KW - School management and organization KW - Educational change KW - Educational leadership N1 - Includes bibliographical references (p. 466-474) index ER -