TY  - BOOK
AU  - Watson,Gregory H.
TI  - The benchmarking workbook: adapting best practices for performance improvement 
SN  - 9781563270338
PY  - 1992///
CY  - Portland, Oregon
PB  - Productivity Press
KW  - Organizational effectiveness
KW  - Performance
KW  - Business intelligence
KW  - Competitive
KW  - Evaluation
N1  - Includes index
ER  -