Coombs, W. Timothy <br/><br/>
Ongoing crisis communication :  planning, managing, and responding / 
W. Timothy Coombs 
 - 3rd ed. 
 - Thousand Oaks, CA :  Sage Publications, Inc,  2012 
 - xv, 231 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 199-218) and index 
<br/><br/>A need for more crisis management knowledge -- Effects of the online world on crisis communication and crisis management -- Proactive management functions and crisis management -- The crisis prevention process -- Crisis preparation: part I -- Crisis preparation: part II -- Crisis recognition -- Crisis response -- Postcrisis concerns -- Epilogue: lessons and challenges for crisis communication 
<br/><br/><label>ISBN: </label>9781412983105 141298310X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management<br/>Communication in management