planning, managing, and responding Coombs, W. Timothy creator text cau Thousand Oaks, CA Sage Publications, Inc 2012 3rd ed. monographic eng

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xv, 231 p. : ill. ; 23 cm. A need for more crisis management knowledge -- Effects of the online world on crisis communication and crisis management -- Proactive management functions and crisis management -- The crisis prevention process -- Crisis preparation: part I -- Crisis preparation: part II -- Crisis recognition -- Crisis response -- Postcrisis concerns -- Epilogue: lessons and challenges for crisis communication specialized W. Timothy Coombs Includes bibliographical references (p. 199-218) and index Crisis management Communication in management 9781412983105 141298310X UMP 110609 20251117150348.0 vtls000053873