@book{56850,
	author = {Shiba, Sh¯oji and Walden, David},
	title = {Four practical revolutions in management :},
	publisher = {CRC Press ;},
	year = {c2001},
	address = {Boca  Raton, FL :},
	note = {Rev. ed. of: New American TQM, 1993}
}