Shiba, Sh¯oji

Four practical revolutions in management : systems for creating unique organizational capability / Sh¯oji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others - Boca Raton, FL : Cambridge, Mass. : CRC Press ; Center for Quality of Management, c2001 - xxvi, 758 p. : ill. ; 24 cm.

Rev. ed. of: New American TQM, 1993

Includes bibliographical references (p. 707-727) and index

9781563273889 (pbk.) 1563273889 (pbk.)


Total quality management
Total quality management--Case studies
Organizational change
Organizational change--Case studies