Four practical revolutions in management : systems for creating unique organizational capability /
Sh¯oji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others
- Boca Raton, FL : Cambridge, Mass. : CRC Press ; Center for Quality of Management, c2001
- xxvi, 758 p. : ill. ; 24 cm.
Rev. ed. of: New American TQM, 1993
Includes bibliographical references (p. 707-727) and index
9781563273889 (pbk.) 1563273889 (pbk.)
Total quality management Total quality management--Case studies Organizational change Organizational change--Case studies